Privacy Policy

We are committed to respecting your privacy rights and maintaining the security of your data is a priority at Gastronomica. We always handle your data fairly and legally and we are transparent about what data we collect about you and how we use it.

This policy applies if you interact with us through our store, over the phone, online, via email, through our mobile applications, our website or interacting with us on social media.

Data We Collect

We use direct interactions to collect data from and about you. You may give us your Identity, Contact and Financial Data by filling in the Customer Application Form or when we set you up for an App account.

We May Collect The Following Information About You:

  • Identity data such as your name, username, date of birth or similar identifier;

  • Contact data such as billing address, delivery address, email address, telephone and mobile phone numbers, passwords;

  • Financial data includes bank account and payment card details;

  • Technical Data includes your login data, time zone setting and location, operating system, platform and information about any device you have used to access our services (such as your device’s make and model, browser or IP address);

  • Any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;

  • Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on);

  • Information captured by our CCTV, if you visit any of our premises;

Our websites and apps are not intended for children and we do not knowingly collect children’s data.

Data Sharing With Any Third Parties

We do not sell or share your personal information with any third parties

Use Of Your Data

We may use your information in the following ways:

  • To provide our goods and services to you;

  • To improve your shopping experience and make a tailored website available to you.

  • To manage any registered account(s) that you hold with us and to verify your identity;

  • For safety and security, crime and fraud prevention;

  • To contacting you and with your consent for promotional and marketing purposes

Your Rights

You have the following rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you

These include:

  • The right to access a copy of the personal information we hold about you;

  • The right to correction of inaccurate personal information we hold about you;

  • The right to restrict our use of your personal information;

  • The right to be forgotten;

  • The right of data portability;

  • The right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you wish to exercise any of the above rights, please contact us using the contact details set out below.


We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:

  • We limit physical access to our building and user access to our systems to only those that we believe are entitled to be there;

  • We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems & data;

  • Systems are proactively monitored through a “detect and respond” information security function;

  • We utilize industry “good practice” standards to support the maintenance of a robust information security management system; and

  • We enforce a “need to know” policy, for access to any data or systems.

We will not retain your data for longer than necessary for the purposes set out in this Policy.

Contact Us

If you would like to exercise one of your rights as set out in the “Your rights” or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by one of the following means:

  • By email:;

  • By post: Gastronomica Ltd, Unit 21, 214 Rotherhithe New Road, London SE16 3EH, United Kingdom.

Policy Change

This privacy policy was most recently updated in March 2020.

If we make changes to it, then we will take appropriate steps to bring those changes to your attention.